Open Rewards - Terms of Use​
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Effective Date: February 12, 2025
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PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN OPEN REWARDS, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE OPEN REWARDS PROGRAM.
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These Terms of Use include an arbitration agreement, waiver of class action rights, and waiver of jury trial. By agreeing to these Terms, you agree to those provisions.
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ADDITIONAL TERMS
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These Terms of Use apply to your access to, and participation in, Open Rewards in the United States ("Open Rewards"), which is operated by Bludot Technologies Inc. ("Bludot"). These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Bludot for other products or services.
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CHANGES TO TERMS
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Bludot reserves the right to change or modify these Terms of Use or any policy, FAQ, offer, promotion, benefit or guideline pertaining to Open Rewards, in whole or in part, at any time and in its sole discretion. Any changes or modifications will be effective immediately and may be posted to https://www.openrewards.com or https://www.bludot.io, so please check back from time to time. You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Open Rewards following any such changes or modifications confirms your acceptance. If you do not agree to these Terms of Use, you must stop accessing and participating in Open Rewards.
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PERSONAL USE
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Open Rewards is for your own use only. Open Rewards is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may access and participate in Open Rewards only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
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Our Privacy Policy is incorporated into these Terms of Use and also governs your participation in Open Rewards. Please read the Privacy Policy carefully to understand how Open Rewards collects, uses and discloses information about users, how to update or change your personal information, and how we communicate with you.
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JOINING OPEN REWARDS
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To join Open Rewards, download the Open Rewards mobile app (“App”) and follow the prompts to create an account. You will be required to provide the following information:
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Name, email address and/or phone number, and password.​
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Each person shall only register one (1) account with Open Rewards. If you have been previously suspended, removed, or otherwise deactivated from Open Rewards, you may not create or register another account. You may also upload a profile photo for your account. You agree that any photo you upload as your profile photo:(i) will be owned or licensed by you to be used as your profile photo or as otherwise provide to us and that you have all rights allowing you to use the photo accordingly; (ii) will not infringe the intellectual property rights of others; and/or (iii) will not be offensive, harassing, violent, pornographic, or otherwise inappropriate. Although we have no obligation to monitor or screen any photos or materials you provide or upload to the App, we reserve the right to remove any photos or materials we deem as inappropriate within our sole discretion and without notice to you.
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WALLETS
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Balances in your Open Rewards App are organized in Wallets:
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1. Community Wallet. Each of our sponsoring community corresponds to a community wallet in the App. The sponsoring community could be your local city, county, chamber, business association, etc. The rewards you earn in those communities are funded by your sponsoring community and are added to the community wallet. You can shop at any listed business in the App and earn rewards from any community. Each wallet has its own program guidelines including limits, redemption, and expiration rules set by the sponsoring community. Each community's program may also start and pause, make adjustments to the businesses' rewards %, or otherwise change its program settings, from time to time, at the sponsoring community's discretion.
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2. Anywhere Wallet. When you join Open Rewards, you are also automatically provided with an Anywhere Wallet. This wallet is where you can earn rewards from independent businesses not associated with a sponsoring community, or add funds for ease of payment while shopping local.
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EARNING REWARDS
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You can earn rewards in the following ways:
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1. Shopping at a listed business in the App. Each business in the App has a rewards % set by either their sponsoring community or by their own offering. When you shop at the listed business, you can earn rewards by either connecting your credit/debit card with the App through Plaid or by submitting a receipt through a Claim request. If you connect your credit/debit card, you authorize us to automatically issue rewards based on your purchases made by the connected card. Not all businesses listed in the App have an active rewards % offering at all times. We reserve the rights to evaluate all purchases' and receipts' rewards eligibility based on the sponsoring community's program guidelines as well as our own policy.
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2. Redeeming a voucher. From time to time, we, our sponsoring communities, or businesses, may offer vouchers. Each voucher has a given rewards amount and an identifying code that can be entered in the App. Once validated, the given rewards amount will be added to the corresponding Wallet. Voucher availabilities are subject to the sponsoring community's terms, limits, time duration, and availability of funds.
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3. Earning a sign-up bonus. We, or our sponsoring communities, may offer sign-up bonuses. If a sign-up bonus is offered, you may receive the sign-up bonus in the corresponding community's wallet when you select the community during your sign-up process or when you earn rewards for the first time in that community. Sign-up bonuses are limited to once per user and per device and are subject to the sponsoring community's terms, limits, time duration, and availability of funds.
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4. Referring a friend. We, or our sponsoring communities, may offer referral bonuses. If a referral bonus is offered, you will receive the referral bonus in the corresponding wallet when your referred user completes their sign-up using your referral code and perform the needed actions in the App (if any), or when you sign up using your friend's referral code and perform the needed actions in the App (if any). Referral bonuses are subject to the sponsoring community's terms, limits, time duration, and availability of funds.
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All rewards balances in your wallets are subject to the same limits, redemption, and expiration rules of that wallet, regardless of how the rewards were earned.
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REDEEMING REWARDS
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Depending on the program parameter of a community, you may redeem your rewards in either of two ways:
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1. Redeem rewards towards another purchase. To redeem your rewards and receive a payout, you will make another purchase at any listed business in the same community, and submit a Redeem request in the App. Once processed, you will receive your redemption payout via your selected payout method. If the amount you redeemed is less than the total mount of your purchase, you may also earn additional rewards on the difference, subject to applicable rewards earning guidelines and limits. We reserve the rights to evaluate all purchases' and receipts' redemption eligibility based on the sponsoring community's program guidelines as well as our own policy.
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2. Direct Payout. If a community has Direct Payout enabled, you may directly cash out the rewards you have earned without needing to redeem. To cash out your rewards, simply click on the Claim/Redeem button in the App and it will show you how much balance is eligible for direct payout. Payouts will be sent to your selected payout method.
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It is imperative that you ensure the payout information you have entered in the App is accurate. It is not possible to retrieve a completed payout and we are not responsible for payouts sent to wrong destinations entered by you. In the case that a payout could not be completed, we will contact you to resolve the error. We reserve the rights to modify the supported payout methods at any time and will notify you if your selected payout method is no longer supported.
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INSTANT PAY
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Instant Pay is an optional feature that businesses may choose to offer. If a business offers this feature, you may use your rewards balance to pay for purchases at that business on the spot instead of having to redeem.
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To use Instant Pay, you will scan the business's Open Rewards QR code and enter the amount you want to pay. To prevent fraud, you will be required to enable your device's location services so we may verify that you are at the store. If location verification fails, you will be required to take a photo of your bill, invoice, or POS screen showing your purchase.
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In the case that the amount you want to pay is equal to or less than the available rewards balance in the community wallet that the business belongs to, the payment will be deducted from the rewards balance of that wallet. In the case that the business belongs to multiple communities and you have available rewards balance in multiple communities' wallets, the payment will be split across the available wallets. In the case that the amount you want to pay is more than your available rewards balance, the difference will be deducted from your Anywhere Wallet. If your Anywhere Wallet does not have enough balance, we will initiate a top-up to your Anywhere Wallet in increments of $25.
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EXPIRATION
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Your rewards balance may be subject to expiration, depending on the program parameters of each sponsoring community. If an expiration applies to your balance, you will see your expiration schedule in the App. Rewards expire at the end of the noted calendar month; for example, if your App shows that you have rewards expire in May, that means they will expire at the end of May 31st. The rewards set to expire first will be used first for redemptions.
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NOTIFICATIONS
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We may send you SMS and email messages from time to time, such as account verification, claim and redeem confirmation and updates, rewards expiration notices, and announcements from your sponsoring communities.
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You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
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If you are experiencing issues with the messaging program you can get help by contacting Customer Support through the App.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
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If you have any questions regarding privacy, please refer to our privacy policy
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INTELLECTUAL PROPERTY
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Except as otherwise indicated, the App, and all text, images, marks, logos and other content contained in or communicated using the App, including, without limitation, the Bludot and Open Rewards name, logo and all designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, the "Content") are the property of Bludot and are protected by United States and international copyright or trademark laws. All rights to the Content are expressly reserved by Bludot. Nothing contained in the App may be construed as granting, by implication, estoppel or otherwise, any license or right to use any patent, trademark, copyright or other proprietary right or any third party without the prior written permission of Bludot or such other party that may own such patent, trademark, copyright or other proprietary right(s).
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DISCLAIMER OF WARRANTIES
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We take reasonable steps to provide the App in a secure, timely, accurate and complete manner. However, it is possible that information provided through the App may be incorrect or not current. Further, the Internet has inherent risks, and we cannot guarantee that your access to and use of the App will be uninterrupted or error free or that the App, or sites to which they may link, will be free from loss, corruption, attack, interference, hacking or other security intrusion. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our sites for reconstruction of any of your lost data. YOUR USE OF THE APP AND THE CONTENT PROVIDED ON THE WEBSITES, WEB APPLICATIONS, AND MOBILE APPLICATIONS IS AT YOUR OWN RISK. THE APP AND THE CONTENT PROVIDED THROUGH THE WEBSITE, WEB APPLICATIONS AND MOBILE APPLICATIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN WITH RESPECT TO THE SERVICES, THE MOBILE APPLICATIONS OR ANY HYPERLINKS TO OTHER INTERNET RESOURCES.
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LIMITATION OF LIABILITY
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BLUDOT, ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS (THE "BLUDOT PARTIES") SHALL NOT BE LIABLE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, CONSEQUENTIAL DAMAGES, OR ANY LOSS OR DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO: LOSS OF USE, DATA, REVENUE, OR PROFITS, WHETHER IN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OF, OR YOUR INABILITY TO ACCESS OR USE THE SERVICES, CONTENT, OR APP. YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY FOR ANY CLAIM THAT YOU MAY HAVE RELATING TO THE SERVICES OR MATERIALS IS YOUR RIGHT TO CEASE USE OF THE SERVICES AND MATERIALS.
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INDEMNIFICATION
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You agree to defend, indemnify and hold harmless Bludot, its affiliates, officers, gents, employees, and partners arising from or in any way related to any third party claims relating to from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the App other than as expressly authorized in these Terms of Use, your violation of the rights of a third party, or any negligent acts, omissions or intentional wrongdoing by you. Any such indemnification shall be conditioned on the indemnified party: (a) notifying you in writing of any such claim, demand, action, cost, liability, loss or threat thereof; (b) cooperating with you in the defense or settlement thereof; and (c) allowing you to control such defense or settlement. The indemnified party shall be entitled to participate in such defense at its own cost and expense. The foregoing Disclaimer of Warranties, Limitation of Liability and Indemnification provisions shall apply to the fullest extent permitted by law.
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DISPUTE RESOLUTION
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Binding Arbitration. This provision is intended to be interpreted broadly. Any dispute or claim arising out of or relating to these Terms of Use, your access to or participation in Open Rewards, or your relationship with Bludot or any past, present, or future subsidiary, parent or affiliate company or companies, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory (“Dispute”), will be resolved through binding individual arbitration, except that either of us may take a Dispute to small claims court so long as it isn’t removed or appealed to a court of general jurisdiction. Dispute shall include, but not be limited to: (a) any dispute or claim that arose before the existence of these or any prior Terms of Use (including, but not limited to, claims relating to advertising); (b) any dispute or claim that is currently the subject of purported class action litigation in which you are not a member of a certified class; and (c) any dispute or claim that may arise after termination of these Terms of Use. Dispute, however, does not include disagreements or claims concerning patents, copyrights, trademarks, and trade secrets and claims of piracy or unauthorized use of intellectual property. The arbitrator shall decide all issues except the following (which are for a court of competent jurisdiction to decide): (a) issues that are reserved for a court in these Terms of Use; (b) issues that relate to the scope, validity, and enforceability of the arbitration agreement, class action waiver, or any of the provisions of this Dispute Resolution section; and (c) issues that relate to the arbitrability of any Dispute. These Terms of Use and this arbitration agreement do not prevent you from bringing a Dispute to the attention of any government agency. You and we agree that these Terms of Use evidence a transaction in interstate commerce and that this arbitration agreement will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law.
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Mandatory Informal Dispute Resolution Process. In an attempt to find the quickest and most efficient resolution of our issues, you and we agree to first discuss any issue informally for at least 60 days. The party initiating the Dispute must send the other a written notice of the Dispute that includes all of the following information: (a) information sufficient to identify any transaction and account at issue; (b) contact information (including name, address, telephone number, and email address); and (c) a detailed description of the nature and basis of the Dispute and the relief sought, including a calculation for it. If you have the Dispute with us, you must mail this notice to our Customer Service department. If we have a Dispute with you, we will send this notice to the most recent contact information we have for you. For a period of 60 days from receipt of a completed notice (which can be extended by agreement of the parties), you and we agree to negotiate in good faith in an effort to informally resolve the Dispute. Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. You or we may commence arbitration if the Dispute is not resolved through this Process.
Arbitration, Class Action Waiver and Jury Trial Waiver. You agree that all claims or disputes unresolved from Mandatory Informal Dispute Resolution Process will be decided by an arbitrator through arbitration and not by a judge or jury. The arbitration will be conducted before a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), which are available at www.adr.org. The arbitrator's fees and the costs will be shared equally by the parties, unless prohibited by law. Parties are responsible for their own attorneys' fees. The arbitration proceeding will take place in state of Delaware, unless otherwise agreed. A court of competent jurisdiction will have the authority to enter judgment on the arbitrator's decision and award. The parties agree to bring any claim or dispute in arbitration on an individual basis only, and not in a class, collective, consolidated, private attorney general, or representative action, and there will be no right or authority for any claim or dispute to be brought, heard or arbitrated as a class or collective action. Regardless of anything herein and/or the applicable AAA Rules, the interpretation, applicability or enforceability of the Class Action Waiver and/or the arbitrability of a claim or dispute may only be determined by an arbitrator. To the fullest extent allowable by applicable law, you and we waive the right to a jury trial.
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LIMITED TIME TO BRING A CLAIM. YOU AND WE AGREE TO BEGIN ANY CLAIM AND/OR ARBITRATION WITHIN ONE YEAR AFTER A CLAIM ARISES; OTHERWISE, THE CLAIM IS WAIVED.
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SUSPENSION/TERMINATION
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Bludot reserves the right to suspend or terminate any user accounts if Bludot determines, in its sole discretion, that the user has violated these Terms of Use or that the user's Open Rewards account is unauthorized, deceptive, fraudulent or otherwise unlawful. ​
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SEVERABILITY AND SURVIVAL
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Except as otherwise provided herein, if any provision or part of a provision of these Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision or part of the provision shall be deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.
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Bludot reserves the right to change or modify Open Rewards or any part of the Open Rewards program, at any time and in its sole discretion.
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